Click-Aircon website policy information.
Eligibility, timeframes and conditions for change-of-mind returns must comply with applicable consumer law and final supplier terms. Unsupported restocking or cancellation charges must not be published.
Where a return is permitted, products should be returned in the condition required by the final policy, with the relevant proof of purchase and supplied accessories or packaging where applicable.
Customers should report defective, incorrect or visibly damaged goods promptly so the order can be assessed under the applicable legal and supplier process.
Air-conditioning equipment that has been installed or used may require technical assessment before a return, repair, replacement or warranty outcome can be determined.
Special-order products may be subject to different cancellation or return conditions where allowed by law. These conditions must be communicated before the customer commits to the order.
Responsibility for return shipping or collection depends on the reason for the return and applicable law. Final wording must reflect the actual operating process.
Customers should contact Click-Aircon with their order number, product information and reason for the request. The final support email and process must be confirmed before launch.
